Audio Codes
 
I am unable to make calls.

Solution
Please the LAN cable is connected to device and LAN led in front of audiocodes is green. Check the configuration Check the correct DNS server is entered.

Network Settings

IP Settings
IP Address  
Subnet Mask  
Default Gateway Address  
DNS Primary Server IP  
DNS Secondary Server IP  
NAT IP Address  





I am getting a voice crack noise while in call.

Solution
Please check the network configuration, or is there any congestion in network


I am getting echo on call.

Solution
Try enabling and disabling Echo Canceller

Channel Settings

Voice Settings
Voice Volume (-31 to 31 dB)
Input Gain (-31 to 31 dB)
Silence Suppression
Echo Canceler
DTMF Transport Type
MF Transport Type






I am getting fast busy tone for all calls

Solution
Check the gateway configuration and Codec usage also

IP Configuration
IP Address :
NAT IP Address :
Subnet Mask :
Default Gateway IP Address :
SIP Parameters
Gateway Name :
Working with Proxy :
Proxy IP address :
Proxy Name :
Enable Registration:
* Coder Name (msec)
* 1st Coder
* 2nd Coder
* 3rd Coder
* 4th Coder
* 5th Coder
Tables
Tel to IP Routing Table:
Endpoints' Phone Numbers Table:






I can’t hear any dial-tone.

Solution
Please check the END point no. It is necessary that every port have a correct no. for the identification.

End Points' Phone Numbers

Channel(s) Phone Number Hunt Group Id
1
2
3
4
5
6
7
8







Voice volume is low.

Solution
You can increase or decrease the volume from voice volume setting and Input gain

Channel Settings

Voice Settings
Voice Volume (-31 to 31 dB)
Input Gain (-31 to 31 dB)
Silence Suppression
Echo Canceler

 

 

How to configure incoming/DID

Solution
Click here to download the ini file for incoming setting

Replace all "USER_ID" with account number, "PIN" with password and "DID_NO" with DID number or incoming number then upload the configuration file on audiocodes.