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|
| Q.
How to get connected to Broadband Service? |
A.
You can connect to the Broadband Service using
the Connector. The connector can be downloaded
from the Broadband Service homepage. Enter your
username and password (provided by the local service
provider) into the Connector and click Connect.
To disconnect, click Disconnect. |
|
| Q.
Downloading the Connector
|
A.
You can download the Connector from the Broadband
Service homepage and install it on the machine.
To start the Connector double-click the icon.
|
|
| Q.
How to register an Account? |
A.
Submit the Username and Password of a new Account
into the Connector. This will lead you to a Profile
registration page. Submit the details asked in
the online form and you are registered for using
the Broadband Service
|
|
| Q.
When does my Account expire? |
A.
Your Account may expire in any one of the following
three situations:
1. You have fully used the allotted data transfer
limit
2. Your Account has reached the expiry date
3. The money/ time balance for your Account has
exhausted
|
|
| Q.
How to recharge my Account? |
A.
Once your Account has expired, you can purchase
a new access card from your local service provider.
Submit the Username and Password of a new Account
into the Connector. This will lead you to a Profile
registration page. If your profile is already
registered with us, submit the e-mail ID and proceed.
|
|
| Q.
Can I choose my username and password? |
A.
Yes. When you register a new Account you can choose
a convenient username and password. Username and
Password must have the following characteristics:
1. Must be between 5 and 15 characters
2. Accepts only alphanumeric characters
|
|
| Q.
How to retrieve my password? |
A.
Just in case you forget your password, you can
retrieve the same. Simply go to the ‘ Forgot
Password’ on the Broadband Service.
|
|
| Q.
What are the options of Access Plans? |
A.
Net4India offers a range of Access Plans. A detailed
list of Access Plans is available under the section
‘Broadband Plans’ on the Broadband
Service homepage. However, it may be possible
that some of the listed plans are not available
in your region. Please check with your local service
provider for the Plans available on your network.
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|
| |
|
| Q.
Can I use all Internet applications with Broadband?
|
A.
Yes. Most Internet applications can be used with
this Broadband Service. However access, to certain
websites, application or network may be restricted
by firewall.
|
|
| Q.
Are there any restrictions on sending large e-mail
attachments? |
A.
There are no restrictions on sending large e-mail
attachments via Broadband. However, certain mail
service providers (e.g. Yahoo, Hotmail, Netscape,
etc.) may have set file size transaction limits.
|
|
| Q.
How is my Account usage calculated? |
A.
Account usage is calculated as a combination of
hours of access and aggregate data transferred
(inbound and outbound). During each Session, your
Account will be considered used while you remain
Online or while transacting data (i.e., using
Internet). For each session, the total time spent
online and the total volume of data transacted
is recorded. Adding the session information gives
the total usage of the Account.
|
|
| Q.
How do I check my Account usage? |
A.
The Broadband Connector gives you exhaustive information
of your Account usage and session details (for
live session only). To view the your comprehensive
Account information click Account
> Account Info on the Connector. For
details of current (live) session, click Account
> Session Info. To view details of your
network information click Help
> Network Details on the Connector.
|
|
| Q.
What is an Unmetered website/ application? |
A.
Certain websites and applications are deemed Unmetered.
Accessing these sites or using these applications
do not add to your usage or reduce your Account
credit levels. To avail this benefit, please ensure
that your Connector is in Offline
mode.
|
|
| Q.
How to secure my Account from unauthorized use? |
A.
Never provide your Password to any unauthorized
person including your local service provider.
Employees of Net 4 India Ltd. will never ask for
your Password. It is also advisable to pick a
‘hard to guess password’ (e.g.: don’t
use your birthday or nickname as passwords). Monitor
your usage on a regular basis. If you find high
usage on your Account, change your Password immediately
and establish the cause of usage.
|
|
| Q.
How do I protect my computer from Viruses? |
A.
We make all effort to keep its network virus-free.
To make this mission successful we solicit you
cooperation. We strongly recommend installation
of personal anti-virus and/or firewall on your
computers. In addition you should also maintain
discretion while transacting files and e-mails
on the Internet. Anti-virus software vendors release
patches from time to time to overcome security
holes in their product as they are identified.
It is important to keep your software up to date
with the latest security patches to minimize the
possibility of your Internet connection being
compromised. These patches are usually, but not
always, provided free of charge to their customers
via the company’s website. Please refer
to your software company for further information.
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| ::
Account time has expired! |
Each
Account of the C-Series Plans has a Time Credit
attached to it. The attributed Time Credit ranges
from 30 minutes to 10 hours depending upon the Plan
chosen. In case the Time Credit of an Account is
exhausted, this message will be displayed.
|
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| ::
Account validity has expired! |
Each
Account has a fixed time duration allotted to
it called Validity Period. It ranges from 24 hours
to 6 months depending on the Plan you have chosen.
The countdown starts from the time of registration
of the Account. This message is displayed on closure
of the Validity Period.
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| ::
Account has reached maximum allowed data transfer |
Barring
the Unlimited data transfer offers, each Account
has a maximum permissible volume of data transfer.
If this volume of data transfer (measured as sum
of incoming and outgoing data) is exhausted, you
will see this alert.
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|
| ::
Account not valid during this hour. |
You
are trying to use an Account of a Plan that is
permitted for connection only during fixed hours
of the day. Please check details of Access Plans
under the section ‘Broadband Plans’
on the Broadband Service homepage.
|
|
| ::
Network Error |
This
problem occurs if your network setting on the
computer is incorrect or your Ethernet-LAN
is down/ disabled. To fix the problem you can
1. Check if the LAN cable is properly connected
to your machine. For W-LAN customers please check
if the Access Points are working properly.
2. Check your Network Settings, as recommended
at the time of installation of your connection.
If the problem still persists, please contact
your local service provider.
|
|
| ::
Invalid Username or Password. |
You
have entered a wrong username or password or both.
Please re-try.
|
|
| ::
Cannot connect to server. Please try after some
time. |
The
LAN connection between your system and the gateway
may be down due to technical or maintenance reason.
If problem persists for long period, contact your
local service provider.
|
|
| ::
Cannot connect. Account is using maximum allowed
login. |
You
are using multiple login type Account. And the
maximum allowed number of log-ins is currently
being used. Example, if an Account has been allowed
for 5 concurrent login, and all the 5 are in use,
then the sixth computer while trying to connect
will get this alert. Try to free one of the log-ins
and try again.
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|
| ::
Unable to authenticate. Please try after some time. |
It
is possible that your computer has lost connection
with the gateway or the gateway has lost connection
with the Broadband authentication server in your
city. Check the Ethernet connection and network
settings on your computer or contact the local
service provider.
|
|
| ::
Unable to disconnect. Please try after some time. |
|
It is possible that your
computer has lost connection with the gateway
or the gateway has lost connection with the
Broadband authentication server in your city.
Check the Ethernet connection and network settings
on your computer or contact the local service
provider.
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|
| ::
MAC authentication failed. Contact service provider. |
|
During authentication, the
Broadband server failed to identify the MAC address
of the Ethernet adapter of your computer. Please
get in touch with your local service provider
quoting the Ethernet Adapter (and not the PPP
Adapter) MAC Address. To view your MAC Address
open the Connector and click Help
> Network Details. |
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| ::
IP address authentication failed. Contact service
provider. |
Portable computers users when moving between different
networks or service providers may experience this
error. You may be trying to access the Broadband
Service from a network that is different from
that of your primary network. Your primary network
is the one through your connection was originally
established. To resolve this problem get in touch
with the local service provider.
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| ::
Session timed-out. Please re-login. |
There
may have been a drop in connection due to technical
or other reason. Please check your Ethernet cable
and network settings and try again.
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